Subscription, Billing & Cancellation Policy

Effective date: November 10, 2026 · Version 2026-11-10

This Policy is part of the All-In Fit Terms of Use and explains how paid plans offered by AllinFit, LLC ("All-In Fit", "we") are billed, renewed, cancelled and refunded.

Key terms: Paid plans renew automatically at the end of each billing period (monthly or yearly) at the then-current price, charged to your payment method, until you cancel. You can cancel online at any time; cancellation takes effect at the end of the current paid period.

1. Plans and prices

1.1. Plan features, the number of active clients (for coaches), AI credit allowances, the price, the currency and the billing period are shown before you buy.

1.2. Currency. Web prices are shown in U.S. dollars (USD) or Israeli shekels (ILS). Shekel prices are set with reference to the U.S. dollar price and may be adjusted for new purchases when exchange rates change. The price you agree to applies to your current billing period.

1.3. Taxes. Prices shown to consumers in Israel, the EEA and the UK include any VAT that applies. Elsewhere, applicable taxes (such as U.S. sales tax) may be added and will be shown before payment.

2. Where you buy determines how you are billed

Apple and Google purchases are governed by the store's terms; refunds for them are handled by Apple or Google, not by us. Deleting the app or your account does not cancel a store subscription.

3. Automatic renewal

3.1. At checkout we ask for your separate, express consent to automatic renewal, stating the exact amount and billing frequency (for example: "My plan renews automatically every month at $54 until I cancel in Settings"). By giving it, you authorize us (and our payment processor) to charge that amount, plus applicable taxes, at the start of each billing period until you cancel. Any change to that amount is subject to Section 6.3.

3.2. Renewal reminders. For yearly plans we will send a reminder 15–45 days before renewal. For monthly plans we will send at least an annual reminder that describes the plan, the charge amount and frequency, and how to cancel.

3.3. Failed payments. If a renewal payment fails, we will retry for a period and may notify you. Access may be limited until payment succeeds. If payment cannot be collected, the subscription ends.

4. Free trials and introductory offers

4.1. If your plan starts with a free trial, we will tell you at sign-up how long it lasts, the price that will be charged when it ends, and the billing frequency. Unless you cancel before the trial ends, you will automatically be charged the stated price, and the plan will then renew as described above.

4.2. For trials longer than 31 days, we will send a reminder before the trial ends.

4.3. Introductory or coupon prices apply only to the period stated (usually the first billing period); the regular price applies afterwards. In Israel, before any introductory, coupon or trial price ends, we will send you a separate notice by email, not combined with an invoice or other message, stating the end date and the price that will apply; if we fail to send it, we will not charge the higher price. Coupons cannot be combined unless stated, have no cash value, and may be withdrawn for misuse.

5. How to cancel

5.1. Cancel online, any time, in the same place you bought (see the table in Section 2). For web plans: Settings → Plan & Billing → Cancel Plan. You may also email support@allinfit.app from your account email; we will process the request within 3 business days.

5.2. When it takes effect. Cancellation stops future renewals. Unless the law entitles you to more (see Section 7), your plan stays active until the end of the period you have already paid for, and then ends. You can reactivate before that date.

5.3. After the plan ends, premium features stop. Coaches' clients remain linked but some features may be unavailable; your data remains available according to our Privacy Policy until you delete it.

6. Plan changes

6.1. Upgrades take effect immediately: a new billing period starts on the upgrade date at the new price.

6.2. Downgrades take effect at the end of the current billing period. A coach may need to reduce active clients to the new plan's limit first.

6.3. Price changes. We may change plan prices. We will notify you by email between 7 and 30 days before a price change applies to your subscription (or earlier if your local law requires), with instructions on how to cancel, and you may cancel before it takes effect. In Israel, a price increase on a fixed-term plan requires your consent where the law so provides.

7. Refunds and statutory cancellation rights

7.1. General rule. Except as stated in this Section, as required by law, or at our discretion, payments are non-refundable. Sections 7.2 and 7.3 override this rule for consumers in Israel, the EEA, the UK and Switzerland.

7.2. Consumers in Israel. Under the Consumer Protection Law, 5741-1981, you may cancel a distance transaction within 14 days of the transaction (or of receiving the transaction documents, whichever is later) and receive a refund, less a cancellation fee of up to 5% of the price or ILS 100, whichever is lower, and less the value of services already provided where the law allows. If you are elderly (65+), a person with a disability or a new immigrant and the transaction involved a conversation with us, the cancellation period is four months. You may cancel any plan at any time; cancellation takes effect within 3 business days of your notice (6 business days if sent by registered mail), and for prepaid periods we refund the unused portion as required by the Consumer Protection Law. You can cancel online in Settings, by email to support@allinfit.app, or by any other channel the law requires. Nothing in this Policy limits any right you have under Israeli law.

7.3. Consumers in the EEA, UK and Switzerland. You may withdraw from a purchase within 14 days without giving a reason, using the "Withdraw from contract here" function (linked from Settings → Plan & Billing, our website footer and every receipt, and available throughout the withdrawal period) or by email to support@allinfit.app (subject "Withdrawal"). We confirm receipt on a durable medium (email). If you asked us to start your subscription during the withdrawal period, we refund the price less a proportionate amount for the days already provided. AI credit packs are digital content: you lose the right to withdraw once credits are delivered only if, at checkout, you expressly consented to immediate delivery and acknowledged this loss; we confirm this by email. You may use this model wording: "I hereby give notice that I withdraw from my contract for [plan/credit pack] purchased on [date]. Name, account email, date."

7.4. U.S. and other consumers. You may cancel at any time as described in Section 5; refunds are not provided for the remainder of a billing period except where required by law.

7.5. Our errors. If you were charged in error (for example, a duplicate charge), contact us and we will refund it.

7.6. Chargebacks. Please contact us before disputing a charge with your bank. We may suspend accounts while a chargeback is pending.

8. AI credit packs

AI credit packs are one-time purchases, are added to your account immediately, and are non-refundable except where the law requires. Plan-included credits reset each billing cycle and do not roll over.

9. Coaches and their clients

Coach plans are priced by the number of active clients. Coaches' own fees to their clients are agreed directly between them and are not processed by All-In Fit unless expressly stated. All-In Fit is not responsible for payments between coaches and clients.

10. Records

We keep records of your consent to automatic renewal and of your transactions for at least three years or one year after your subscription ends, whichever is longer (or longer where the law requires).

Contact

Billing questions: support@allinfit.app · AllinFit, LLC, Delaware, USA.